Dikwin's Privacy Policy — Your Data, Our Responsibility

Welcome to Dikwin's Privacy Policy. This policy explains what information is collected about you when you use the Dikwin platform, how that information is used, and the steps we take to protect your privacy.

As one of Bangladesh's most trusted online betting and gaming platforms, Dikwin places the highest importance on protecting the personal information of every member. By using Dikwin's services through our website (dikwin.bet), mobile app, or any other channel, you are considered to have automatically agreed to this Privacy Policy.

This Privacy Policy is compliant with international data protection laws (including GDPR) and applicable data protection regulations in Bangladesh. Every member registered with Dikwin is protected under this policy. Your data will never be used without your consent — that is our core commitment.

Various types of information are collected to provide services on Dikwin. The details of what is collected are outlined below:

The information listed above may be collected directly from you (at the time of registration), automatically (while using the website), or through third-party verification providers. Dikwin never collects unnecessary or excessive information.

• During registration, only the information strictly necessary is requested.
• Copies of national ID documents submitted for KYC verification are stored securely.
• Full card or account details used for payments are never stored on Dikwin's servers.

Dikwin uses your information only for specific, legitimate purposes. Full details are provided below:

• Account Management: To manage your registration, login, identity verification, and overall account security.
• Payment Processing: To process deposits and withdrawals securely and to maintain a record of transaction history.
• Customer Support: To resolve your complaints, answer your questions, and assist our support team in helping you.
• Promotions & Bonuses: To send you relevant offers and bonuses tailored to your preferences (only with your consent).
• Fraud Prevention: To detect suspicious activity and maintain the security of the platform.
• Legal Obligation: To retain and provide information as required by regulatory authorities.
• Service Improvement: To improve platform functionality and enhance the overall user experience.

Dikwin may share data with third parties in limited and specific circumstances. In every case, your data is protected to the highest standard:

• Payment Service Providers: Only the information necessary to process transactions is shared with services such as bKash, Nagad, and Rocket.
• Identity verifier: Identity information may be shared with approved verification agencies as part of the KYC process.
• Law Enforcement Agency: Data may be disclosed when legally required by a court order or government directive.
• Technology Service Providers: Cloud hosting or cybersecurity providers may have limited technical access, but are not permitted to use your data.

Every third-party provider is bound by a strict confidentiality agreement with Dikwin. They are required to use the data received solely for the specified purpose and may not share it elsewhere.

Dikwin uses cookies on its website and app to enhance your experience. Cookies are small text files stored on your device that help remember information for your next visit.

• Essential cookies: These cookies are essential for maintaining your login session and ensuring site security — the site cannot function without them. They are always active.
• Performance cookies: Used to understand which parts of the site receive the most traffic and to improve overall performance.
• Preference cookies: Used to remember your language, theme, and other preferences.
• Marketing Cookies: May be used to show you relevant offers. You can turn this off at any time.

You can delete existing cookies or block new ones at any time through your browser settings. Please note that disabling essential cookies may cause certain site features to stop working.

Dikwin uses industry-leading security technology to protect your data. Our security framework is continuously monitored and regularly updated.

• SSL/TLS Encryption: All data transfers are secured with 256-bit encryption, ensuring bank-grade security.
• Firewall Protection: Advanced firewalls are active on our servers to prevent unauthorized access.
• Two-Factor Authentication (2FA): An extra layer of security can be added when logging into your account.
• Regular Security Audits: Third-party cybersecurity experts regularly audit our systems.
• Access Controls: Only authorized personnel have access to specific data, and all access is logged.

Every Dikwin member has the following rights regarding their personal data. To exercise any of these rights, email us at support@dikwin.bet:

Dikwin strictly prohibits anyone under the age of 18 from using its services. We take extra precautions to protect the data of minors.

• Age verification is mandatory at registration — if a user is confirmed to be under 18, their account is closed immediately.
• No data belonging to minors is knowingly collected.
• If a parent or guardian has concerns, contacting support@dikwin.bet will result in immediate action.
• If any minor's data is found, it is immediately deleted and the associated account is permanently closed.

Dikwin does not retain your data longer than necessary. A specific retention period is defined for each type of information:

• Account Information: For the duration the account is active, and up to 5 years after closure (as required by law).
• Financial Transaction Records: Retained for up to 7 years as required by law.
• Gaming History: For the duration the account is active and for 2 years after closure.
• Cookies & Session Data: Session cookies are deleted as soon as the browser is closed; persistent cookies last up to 1 year.
• Support Tickets: Retained for up to 1 year after resolution.

Once the retention period expires, data is securely and permanently deleted in a way that makes future recovery impossible.

If you have any questions or concerns about this Privacy Policy, or wish to exercise your rights, please get in touch with Dikwin. Our data protection team is here to help.

• Email: support@dikwin.bet — responses are typically sent within 24 hours.
• Live Chat: Instant support is available 24/7 via the website or app.
• Formal Complaints: Dikwin will respond in writing within 7 business days of receiving a written complaint.

Your privacy is not just a legal obligation for us — it is the foundation of our business. Dikwin believes that transparency and integrity are the basis of long-term trust. That is why we will always use your data in the way you expect.