Dikwin's Terms & Conditions — Full Transparency, No Surprises

By using the Dikwin website and mobile application, you automatically agree to these Terms & Conditions. This agreement serves as a legally binding contract between Dikwin and its members. Continued use of the platform constitutes your acceptance that you have read and agreed to these terms.

Dikwin is an online betting and gaming platform operated solely for entertainment purposes. We are committed to providing a safe, transparent, and responsible gaming environment for members in Bangladesh. These terms are written in plain language so every member can easily understand them.

In these Terms & Conditions, "Dikwin", "we", and "our" refer to the Dikwin platform and its operating entity. "Member", "you", and "user" refer to any individual registered on the platform.

To create an account on Dikwin and participate in betting or gaming activities, the following conditions must be met:

• Registrants must be at least 18 years of age. A national ID card or other government-issued document may be requested for age verification.
• Each individual may only create one account. Creating multiple accounts using the same phone number, email address, or payment method is strictly prohibited.
• All information provided during registration must be accurate and complete. Providing false information may result in account closure and forfeiture of any deposited funds.
• Your account password must be kept strictly confidential. Sharing account details with anyone else is not permitted.
• Withdrawals may be restricted until the KYC verification process is complete. You may be required to submit a national ID and proof of address for verification.

After registering, members can update their name, date of birth, and contact details in their profile. However, changes to name or date of birth require supporting documents and must be processed through customer support.

Dikwin supports Bangladesh's most popular mobile banking methods. The table below outlines deposit and withdrawal limits along with processing times:

• The payment account used for deposits must be registered in the member's own name. Payments from third-party accounts are not accepted.
• Bonus wagering requirements must be met before a withdrawal can be made. Directly deposited funds may be withdrawn at any time.
• The daily withdrawal limit is a maximum of ৳50,000 (higher limits may apply for VIP members).
• In the case of suspicious transactions, Dikwin may temporarily suspend withdrawals pending verification.

Dikwin's bonuses and promotions are designed to make your experience even more rewarding. However, each bonus comes with specific terms that must be followed:

• The welcome bonus is available to new members only and can be claimed once on the first deposit. Any attempt to claim the bonus through multiple accounts will result in all accounts being cancelled.
• Each bonus has a Wagering Requirement. Typically, you must wager the bonus amount x10 to x30 times before making a withdrawal.
• Certain games or markets may be excluded from bets placed with bonus funds. Each promotion page clearly lists any such exclusions.
• Bonus offers have a set expiry date. Any unused bonuses will be automatically cancelled once they expire.
• Dikwin reserves the right to modify, suspend, or cancel any promotion at any time.

All betting activity on Dikwin is governed by the rules below. Every member is required to follow these rules:

• Once a bet is confirmed, it cannot be changed or cancelled, unless Dikwin itself reverses it due to a technical error.
• In live betting, odds change in real time. The odds displayed at the moment a bet is placed are the ones that will apply.
• If an event is cancelled or remains unresolved, the stake for that bet will be refunded.
• If a bet is accepted at an incorrect odds due to a technical error, Dikwin reserves the right to void that bet.
• Casino games use an RNG (Random Number Generator). All outcomes are entirely random and verified by a third party.

For Sports Betting, Dikwin follows the official results of international sports federations. For cricket, results declared by the ICC, BCB, and other relevant boards are considered final. In the event of an abandoned match or a tie, bets will be settled according to the applicable rules.

Dikwin is committed to maintaining a fair and safe gaming environment. The following activities are strictly prohibited:

• Placing bets or playing games using automated bots, scripts, or software.
• Using the platform for money laundering or processing illegal funds.
• Abusing bonuses by creating multiple accounts.
• Attempting to gain unauthorized access to another member's account.
• Placing bets on behalf of minors or assisting them in accessing the platform.
• Deliberately exploiting technical errors to gain unfair profits.
• Engaging in abusive or threatening behaviour toward customer support staff or other members.

Members may close their account at any time by contacting customer support. You will be given the opportunity to complete any pending withdrawals before the account is closed.

• To voluntarily close your account, email support@dikwin.bet or submit a request via live chat.
• Self-exclusion for responsible gaming is available for 30 days, 90 days, or permanently.
• In the event of a terms violation, Dikwin reserves the right to close an account without prior notice.
• If a closed account has a valid remaining balance, it will be refunded after verification.

Dikwin takes the protection of members' personal information very seriously. Data collected at registration is used solely for account management, payment processing, and customer support.

• Your personal information is never sold to third parties.
• Information may be disclosed to regulatory authorities where required by law.
• All data is stored on servers protected by 256-bit SSL encryption.
• For more details, visit our Privacy Policy Read the page.

Dikwin believes gaming should be an enjoyable form of entertainment — not a source of addiction or financial hardship. That is why responsible gaming is a core part of our principles.

• Members can set their own daily, weekly, or monthly deposit limits at any time.
• A temporary break (cooling-off period) can be taken if needed — ranging from 24 hours up to 90 days.
• Permanent self-exclusion is available — once activated, the account cannot be reopened.
• For professional support with gaming addiction or mental health concerns, please visit our Responsible Gaming page.

If you have any questions or complaints regarding these Terms & Conditions, please contact the Dikwin customer support team. Our team is available 24/7 to assist you.

• Email: support@dikwin.bet — responses are typically sent within 24 hours.
• Live Chat: Instant support is available via the website or app.
• Once a complaint is submitted, Dikwin will provide a written response within 7 business days.
• Any dispute that cannot be resolved through discussion will be settled in accordance with applicable law.

These Terms & Conditions were last updated in January 2026. Members will be notified of any changes via email or SMS. Please check this page regularly to stay up to date with the latest terms.